By booking or using services provided by Black Premium Limo, the client (“you”, “your”)
agrees to be bound by the following Terms and Conditions.

1. Reservations & Payment

• All reservations require valid credit card details to confirm.
• Full prepayment is required prior to service unless otherwise agreed in writing.
• Chauffeurs do not process payments in the vehicle.
• A payment receipt will be issued upon successful processing.
• Black Premium Limo reserves the right to pre-authorize or charge the payment
  method on file prior to service.

2. Taxes, Fees & Standard Charges

• All services are subject to 13% Harmonized Sales Tax (HST) as required by law,
  regardless of payment method.
• Mandatory gratuity of 15%–20% applies to all Sedan, SUV, Stretch Limousine,
  Sprinter, and Transit Van services unless explicitly included in the base fare.

Cross-Border Toll Fees:

• Buffalo Border: $15
• Detroit Border: $25
• Child Safety Seats (Infant, Toddler, Booster): $10 per seat
• Meet & Greet Service (inside terminal with signage): $85
• ETR 407 Charges are billed at current rates plus a $5 administration fee
  (See official calculator: https://www.407etr.com/en/trip-calculator)
• USA Toll Charges are billed at current rates plus a $5 administration fee.

3. Airport Authority Fees (Toronto Pearson – YYZ)

Airport authorities impose mandatory pickup fees:

• Sedan / Minivan / SUV: $17.25
• Stretch Limo / Sprinter / Transit Van (up to 12 seats): $31.05
• Mini Bus (13–25 seats): $56.35
• Coach / Limo Bus (26–40 passengers): $106.95

4. Waiting Time Policy

• Airport pickups: First 60 minutes complimentary after flight landing.
• Non-airport pickups: First 10 minutes complimentary.
• Additional waiting time: $15 per 15-minute increment.

5. Additional Charges
The initial quote may not include:

• Additional or unscheduled stops
• Extended waiting time
• Extra service hours
• Route or destination changes
• Parking, tolls, or access fees

Extra Stop Fees:

• Sedan: $20 + tax
• SUV: $35 + tax
• Sprinter / Transit Van (9–14 passengers): $50 + tax
• Stretch Limousine (9–14 passengers): $50 + tax

6. Early Morning / Overnight Service
For pickups between 2:00 AM and 5:00 AM, an early-morning service surcharge may apply
due to overnight chauffeur scheduling and dispatch operations. Any such surcharge will be
disclosed and confirmed prior to payment authorization.

7. Cancellation & Rescheduling Policy

Standard vehicles:

• 48+ hours’ notice: No charge
• Less than 48 hours: 50% base fare+gratuity + tax
• Less than 24 hours: Full Charge Will be applicable + gratuity + tax

Sprinters, Stretch Limos & Buses:

• 24+ hours: 25% non-refundable
• 12–24 hours: 50% fare + Gratuity + tax
• Less than 12 hours: 100% fare + Gratuity + tax

No-shows: Charged 100% after 30 minutes if no contact is made.

• Reservations booked more than 6 weeks in advance incur a $100 administration fee
  upon cancellation.
• Payments are processed one day to 72 plus hour prior to service.
• Once a vehicle is dispatched, payments are non-refundable, except where Black
  Premium Limo fails to provide the contracted service without a reasonable
  substitute.
• If a client uses an alternative transportation method (such as Uber or any other
  vehicle) after a booking has been confirmed, the full fare, including applicable taxes
  and fees, shall remain payable and no refund will be issued.

8. Credit Card Authorization

By submitting a booking, you authorize Black Premium Limo to charge the provided
payment method for all agreed services, fees, and applicable charges. You confirm that you
are the authorized cardholder or user. Outstanding balances may be subject to collection
or legal action.

9. Border Crossing Disclaimer

Clients are solely responsible for obtaining and carrying all necessary documentation for
border crossings and for compliance with all applicable customs, immigration, and border
authority regulations. Black Premium Limo shall not be liable for any delays, denials,
inspections, or other issues arising from the client’s failure to comply with border
requirements. In the event that a client is denied entry, delayed, or otherwise prevented
from completing a scheduled trip due to border-related issues, all charges for the trip,
including fare, taxes, and fees, shall remain fully payable, and no refunds will be issued.

10. Hourly Service Radius

Hourly bookings must conclude within 5–20 km of the pickup municipality unless approved
in advance. Additional charges may apply. Hourly time begins at the confirmed pickup
time.

11. Lost & Found

Black Premium Limo is not responsible for items left in vehicles. Returned items may incur
delivery or shipping fees.

12. Alcohol, Smoking & Illegal Substances

Smoking, illegal drugs, and alcohol consumption are strictly prohibited. Violations may
result in immediate termination without refund. Fines or damages will be charged to the
client.

13. Luggage Capacity & Vehicle Assignment

• Luggage limits are based on the booked vehicle type.
• Excess or oversized luggage may require a larger vehicle and additional fees.
• If a larger vehicle is dispatched due to availability, the originally booked vehicle may
  be used for return service.

14. Affiliate & Third-Party Chauffeur Disclosure

Black Premium Limo may, at its discretion, fulfill services using licensed affiliate or thirdparty chauffeurs operating under Black Premium Limo’s authority and service standards.

All pricing, payments, gratuities, refunds, and contractual terms are strictly managed by
Black Premium Limo.

Clients agree not to discuss pricing, payment terms, or service charges with affiliate or
third-party chauffeurs.

Affiliate or third-party chauffeurs are strictly prohibited from discussing pricing or
accepting payment directly from clients.

Any violation of this clause may result in immediate termination of service without refund.
Such violation does not alter the client’s payment obligations under this Agreement, and
Black Premium Limo reserves the right to recover losses, damages, or costs arising from
the violation.

15. Damage, Cleaning & Illness

Clients are responsible for damages, excessive cleaning, or bodily fluid incidents. Cleaning
and damage fees start at a minimum of $250, depending on severity, and may include loss
of service revenue.

16. Rate Adjustments

Rates may change due to fuel costs, weather conditions, safety upgrades, or regulatory
changes.

17. Food Policy

Food consumption is discouraged. Cleaning or damage fees may apply.

18. Animal & Pet Policy

All animals require prior approval. Service animals are permitted at no charge. For all other pets, a pet fee will apply. Additional fees may be charged for any required cleaning or for damage caused by the animal.

19. Service Delays, Vehicle Substitution & Force Majeure

In rare circumstances including but not limited to vehicle breakdowns, accidents, severe
weather, airport restrictions, government actions, or other events beyond reasonable
control (Force Majeure), Black Premium Limo may delay, substitute, or cancel service.
Vehicle substitutions may be made without prior consultation to ensure safety and
continuity of service at no additional charge. Clients may decline service prior to
commencement; once service begins, no refunds apply.

20. Conduct & Respect

Abusive, threatening, or unsafe behavior toward chauffeurs or vehicles will result in
immediate service termination without refund.

21. Affiliate & Third-Party Chauffeur Services

Black Premium Limo may, at its discretion, fulfill reservations using affiliate or third-party
licensed chauffeurs.

• Affiliate and third-party chauffeurs are independent contractors and not employees
  of Black Premium Limo.
• All pricing, billing, invoicing, gratuities, surcharges, and contractual terms are
  established exclusively by Black Premium Limo and are confidential.
• Clients agree not to discuss pricing, rates, gratuities, or payment details with
  affiliate or third-party chauffeurs.
• Affiliate or third-party chauffeurs are strictly prohibited from requesting or
  discussing pricing with clients.
• Any attempt by a client or chauffeur to alter, bypass, or dispute pricing outside of
  Black Premium Limo’s official communication channels is considered a material
  breach of service terms.
• All financial matters, service adjustments, or disputes must be directed solely to
  Black Premium Limo’s customer support or management team.
• Black Premium Limo assumes full responsibility for service coordination and billing,while affiliate or third-party chauffeurs act only as service providers and not as contracting parties.

Any violation of this clause may result in immediate termination of service without refund.
Such violation does not alter the client’s payment obligations under this Agreement, and
Black Premium Limo reserves the right to recover any losses, damages, or costs arising
from the violation.

22. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the
laws of the Province of Ontario, Canada.